Returns & Exchanges

At JACK & JONES Riyadh, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 14-day return and exchange policy for all unworn items with original tags. Please ensure you have your digital or physical receipt ready to initiate a smooth transaction at any of our retail locations.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in their original condition, unwashed, and have all JACK & JONES tags attached within 14 days of the purchase date.

• 2.
  Prepare Documentation

  Locate your order confirmation email or physical store receipt, as proof of purchase is mandatory for processing any refund or exchange.

• 3.
  Choose Return Method

  Visit any JACK & JONES store in Riyadh for an instant exchange, or contact our customer service team to schedule a courier pickup for online orders.

• 4.
  Receive Refund

  Once your items are inspected and approved, your refund will be processed back to the original payment method or issued as store credit.